March 2017

What’s in store for business travellers in 2017? It turns out that they can expect a lot of changes, most for the better. In our cover article, entitled “20 business travel trends”, we focus on the most interesting ones.

Especially interesting, or even fascinating seem the predictions regarding the use of robots at airports and hotels. Importantly, these plans don’t apply to the distant future. At the Hilton McLean in Virginia, robotic “concierge in training” Connie is gifted with artificial intelligence powered by IBM Watson, and speaks multiple languages. IHG’s Crowne Plaza San Jose Silicon Valley hotel has been trialling Dash, a three-foot-tall robot who can use lifts thanks to a wifi sensor, and deliver you snacks and drinks. Starwood’s Aloft is planning to roll out “Botlrs” across dozens of properties.

In Marrakech airport, Leo can check you in, print bag tags and carry cases to the baggage handling area. In Taipei, EVA Air now has Pepper who scans boarding passes, gives weather updates and poses for selfies.
Enjoy your reading and have wonderful trips!

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