However, a much more common issue for air travellers is being denied boarding as a consequence of overbooking, because the airline has sold more tickets than it has seats on the plane. For most airlines this is a typical practice, and the consequence is that staff will either ask for volunteers to take a later flight (“voluntary bumping”) or pick on someone of their choosing (“involuntary bumping”). In both cases the compensation for passenger (if any) is determined individually. For more details, I recommend you to check our cover article, entitled: “Know your rights”, which will certainly be an interesting read for business travellers.
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